IN CLASS QUESTIONS:

1. What is the rule of threes/filling the silence?
You ask a person three times and the first time they give you the answer YOU want to hear, the second they explain it more, and the third they tell you exactly what happened.  The rule of silence is when there is a silence and then the person feels obligated to talk.

2. Explain the non-question question.
A non-question question is when you are starting to interview someone, but talk about things that are smaller than the subject so the person becomes comfortable with you.